For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
Customers can cancel their order at anytime prior to shipping; please contact our customer service. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our return policy comes into effect.
Shipping And Delivery
Shipping times displayed on our company refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond sour company control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance.
our company cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
Any orders that do not have shipping insurance will not be the responsibility of our company and the customer takes full liability for their package during the shipping process.
our company provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.
There may be occasions when our company confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely, our company will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your workplace. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions, we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. our company cannot make changes to your shipping address once a package has been shipped, and our company is not liable for packages lost due to incomplete or inaccurate addresses.
our company cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customer’s sole responsibility to pay this fee if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as “delivered” by shipping companies are considered delivered. sour company cannot be made liable for non-delivery in this case.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, our company cannot be held liable if a package is returned to us.
Whatever the customer orders are what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
All non-receipt of orders must be reported within 3 months from the date we ship the item to you, for Latin America this deadline is extended to 4 months for postal deliveries. This applies for flat rate shipping, priority mail, and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time we will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company’s tracking website.
Exchange And Returns (Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 7 days for a refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, the credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, shoehorn.
You must first contact our customer service before sending any item back. Any product returned without inform will not be refunded.
The money-back-guarantee does not cover volume/wholesale and customized orders.
Shipping back to our company is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to our company . our company is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by our company .
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.